You have 30 days from the day your order is delivered to return an item. The boots need to be unworn and in original condition, with all tags and packaging still attached, so anything showing signs of wear will not qualify for a refund. To start a return, email us with your order number and the reason, and we will review the request and send you return instructions. Anything posted back without that approval is not accepted, and you pay the return postage unless the item was faulty, damaged or not what you ordered, in which case we arrange and pay for it.

We do not run a separate exchange process. If you would like a different size or a different pair, just return the original for a refund and place a new order for the one you want. The one exception is an item that arrived faulty, damaged or was not what you ordered, where we send a replacement free of charge.

Once your return reaches us and passes a quality check, we refund the original payment method. Please allow up to 10 business days for that to complete. We will send you an email confirmation as soon as it is done.

Orders take 1 to 3 business days to be dispatched, then 5 to 8 business days in transit. That works out at roughly 6 to 11 business days from the date you order. These are estimates rather than guarantees, as carrier backlogs, public holidays and weather can all delay a parcel.

Shipping is free on every order, with no minimum spend. There is nothing extra to pay at checkout for delivery.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay.

We ship within the United Kingdom, and delivery is free with no minimum spend. We cannot deliver to PO Boxes, APO/FPO/DPO military addresses, or anywhere the carrier does not serve. If your address is one of those, please use an alternative one when you order.

Email us at info@zelora-london.com and we will get back to you. Our hours are 9:00 AM to 5:00 PM (GMT), Monday to Friday, and we are closed at weekends. If you are writing about an order, please include your order number so we can help faster.

We email you tracking details as soon as your order is dispatched. If the tracking email has not arrived yet, your order is most likely still being prepared, which takes 1 to 3 business days.

Please check your order as soon as it arrives and let us know within 30 days of delivery if anything is damaged, faulty or not what you ordered. Email us your order number and a clear photo of the problem. Once we have confirmed it, we send a replacement free of charge and cover the return shipping.