FAQs

Frequently Asked Questions

Everything you need to know about shopping with Zelora London.

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in original condition. Contact us at info@zelora-london.com to start a return.

How long does delivery take? Standard delivery takes 6 to 11 business days (Monday to Friday). You will receive a tracking number by email once your order has been dispatched.

What are your delivery costs? We offer free delivery on all orders across the UK.

Do you ship internationally? Currently, we deliver only within the UK.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.

How can I track my order? Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package.